Tenant FAQ

Frequently Asked Questions

Yes, but every occupant of the home needs to get approval, pay the application fee, and get the screening results before moving in. Failing to follow these steps is considered a lease violation and is grounds for termination.

Relationships between the owners and tenants are completely up to the owners’ discretion. However, most owners prefer Property Nerds as the point of contact for properties. But, if permitted by the owner, Property Nerds can arrange contact between the owner and tenant.

Rent is due on the 1st day of each month. For your convenience, we allow a 2-day grace period and will accept rent through the 3rd with no penalty to you. You can pay rent at our office at Roseville Bonestroo, Suite 433, 2355 Highway 36 West, Roseville, MN 55113 or you can access the online portal; Buildium and pay it electronically that way, which includes a convenient transaction fee. Personal checks, cash, money orders, or direct deposits are also acceptable forms of payment.

To submit a maintenance request;

Step 1 – You will have to be logged into your Buildium portal by downloading the application or by using the website, if you don’t have an account or if you forgot it please give us a call.

Step 2 – On the left-hand side, there is a button that reads “Request”, click on it.

Step 3 – On the upper right-hand side, you can click on “Create Request” and it will give you two options to choose from, on the left, it will read Maintenance Request, on the right, it will read General Inquiries. Select Maintenance Request.

Step 4 – Choose a category, subject, and write a description of the cause of damage. You can send a photo, or photos, of the cause of damage from your phone or tablet to our maintenance team, and then you can choose if we do have permission to enter into your home if you aren’t there.

Step 5 – Submit a request.

Changing the locks is a violation of the lease. If you need to install new locks, you’ll have to write a request.

If we need to enter your property for any reason, we’ll try our best to reach you and notify you beforehand. Reasons why managers or staff may need to enter your property include situations like emergency repairs. Also, they might allow insurance agents or inspectors to enter the property, but we always try to carry out regular maintenance when you aren’t away from home.

 Yes, you’ll have to sign a lease online (or offline, by appointment). The majority of our properties come with a 12-month lease, which cover the responsibilities of both sides for the whole of the tenancy.

Yes; all tenants need to have renter’s insurance before you can get the keys. You’ll have to provide proof that you are covered before moving in.

To apply for a rental, you need to be 18+. If you are an adult, you can click here to use our online portal and submit your application.

You can call the number posted on the listing, or contact us directly. We try to organize property viewings as soon as we receive a request. Our goal is to help you find your dream home!

We require that you view the property in-person before sending an application. Otherwise, we will deny your application, and the fee is non-refundable. We understand that it can be difficult to find the time to view a property, so if needed, we recommend having a friend or family member view it on your behalf.

The reason it’s important to view it in-person is that photos only offer an approximate representation of the home. You should always verify that it meets your expectations.

Security deposit is equal to one month’s rent. You’ll need to make this payment before moving in.

Rent is considered late on the 5th day of the month. Payments received on and after the 6th, an initial late fee is charged, as specified in the lease contract.

Emergencies threaten the safety of tenants, and/or risk causing property damage. For example, a pipe flooding the home or a broken heater in the winter season are definitely considered emergencies.

In case of an emergency, please call our main line at 612-315-6118.
Leave a detailed message if you reach our automated voicemail system. State your name, address, phone number and the reason for the emergency call. Our on-call staff will get back to you. If this is a life-threatening emergency, please call 9-1-1.

This will depend on every individual property’s lease. If you already have a pet in one of our properties and want to add an extra one, please call our office. We will process every request separately depending on the lease terms.

We analyze the rent after the lease expires. It isn’t always increased; it depends on the property owner’s requests, as well as the market conditions.

Tenants, as well as owners, have the ability to submit maintenance requests directly into our online management system or more traditionally, through a phone call or email, which is then entered into our online management system. We aim to address maintenance requests in a timely manner so as to cause minimal damage to the house and minimize frustration for tenants.

Our leases dictate that repairs for wear-and-tear items are covered by the owner, while tenant-caused repairs are the obligation of the tenant, which we believe is the fairest system possible. We try to respond to all communications, maintenance requests included, within 2 hours.

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